CONTENTS

Read our Accessibility Plan Here

GENERAL

Summary

Teekay Shipping (Canada) Ltd. (“Teekay Canada”) has made significant progress towards the goals set in our Accessibility Plan. Our Accessibility Plan consists of seven goals with ten associated actions. Additionally, we have identified a need to update our commitment to our website accessibility in Area 3, Commitment 1.

In our commitment to accessibility and providing a barrier-free work environment, three of the goals we set in 2024 have become established processes that will be ongoing business practices.

Teekay Canada’s Accessibility Statement

We are committed to constantly evolving and improving to create a workplace that is increasingly accessible to all and free from barriers. We are dedicated to creating a workplace that enables full participation in, and access to opportunities for all individuals, including people with disabilities, through identification, prevention, and removal of barriers.  

The development of our Accessibility Plan has been guided by the following principles set out in the Accessible Canada Act:   

• Everyone must be treated with dignity  
• Everyone must have the same opportunity to make for themselves the life they are able and wish to have  
• Everyone must be able to participate fully and equally in society  
• Everyone must have meaningful options and be free to make their own choices, with support if they desire  
• Laws, policies, programs, services, and structures must take into account the ways that different kinds of barriers and discrimination intersect  
• Persons with disabilities must be involved in the development and design of laws, policies, programs, services, and structures, and  
• Accessibility standards and regulations must be made with the goal of achieving the highest level of accessibility

Accessibility Committee   

The members of Teekay Canada’s Accessibility Committee, which is responsible for the preparation and execution of this Accessibility Plan, are:

• Cinda Cheung (Manager, Corporate Services)
• Lisa Kentel (Vice President, People & Culture)
• Jennifer Kerr (Director, People & Culture)
• Eva Leung (Manager, People & Culture)
• Grace McGrath (Human Resources Advisor)
• Nicholas Schneider (Director, ESG & Projects)

Feedback Process 

Teekay Canada is committed to providing an accessible and transparent feedback process that allows for anonymous feedback. Feedback is welcome across various channels, such as telephone, mail, email and social media.

We have a designated person and an established feedback process to receive and deal with any feedback around accessibility:

• Feedback point of contact: Jennifer Kerr, Director, People & Culture
• By telephone: (604) 683-3529
• By e-mail: accessibility@teekay.com
• By mail: 2100 – 550 Burrard Street, Vancouver, British Columbia, V6C 2K2
• Anonymous feedback: Teekay Canada Accessibility Plan Feedback Form

Using this contact information, employees, members and the public can send us:

• A request to receive this plan in an alternative format (see Alternative Formats)
• A request to receive the description of our accessibility feedback process
• Submit feedback and/or concerns about accessibility at Teekay Canada

Alternative Formats 

• Teekay Canada’s Accessibility Plan and a description of the accessibility feedback process will be made available in the alternative formats listed below:
• Print
• Large Print
• Electronic Format
• Audio Format (i.e., MP3)
• Braille

Requests for print, large print, and electronic formats will be fulfilled within 20 days from the date of a request and requests for Braille and audio formats will be fulfilled within 45 days.

Alternative formats of Teekay Canada’s Accessibility Plan can be requested by email at accessibility@teekay.com or by phone at (604) 683-3529, or through our online submission form:

• Teekay Canada Accessibility Plan Feedback Form

PRIORITY AREAS

Area 1: Employment

Our Accessibility Goal   

Teekay Canada is committed to improving accessibility across the recruitment and selection process. Teekay Canada aims to eliminate obstacles to employment and career advancement to ensure fairness and equity for all employees and job candidates, including people with visible and non-visible disabilities. We strive to leverage existing organizational structures and goals to drive accessibility and support educational initiatives around accessibility to promote understanding and remove workplace barriers. Teekay Canada is committed to nurturing a workplace culture where every individual belongs, is treated fairly, is fully engaged in their work, and set up for success.

Commitment 1: By June 2025, develop and implement an Accommodation Policy and Request Process that includes workplace accommodation requests, request processes, and onboarding accommodations.

Status: Complete
Actions: Teekay Canada worked with a third-party HR consulting company to write an Accommodation Policy and Request Form. We then worked with the British Columbia Centre for Ability (“BCCFA”) to review the Accommodation Policy and Request Form to make sure it was clear and easy to use for people with different abilities. The BCCFA shared the following ideas:

• Add examples of the type of accommodation available
• Include training on how to use any equipment provided for accommodation
• Use simpler language that is easier to understand
• Change the policy and form formatting to make it easier to read

Teekay Canada used BCCFA’s feedback to update and finalize the Accommodation Policy and Request Form.

Teekay Canada’s Communication Team has created a user-friendly summary of the Accommodation Policy with an accompanying flowchart for all Canadian employees and consultants through our internal communications platform and is available upon request for customers and candidates. 

Commitment 2: By December 2025, publish Teekay Canada’s Accommodation Policy and Request Process to the HR Resources and Policies Site for employees with an abbreviated version in job advertisements for job candidates.

Status: Complete
Actions: The Teekay Canada Accommodation Policy and Request Form has been published to the HR Resources and Policies SharePoint site.

In addition, Teekay Canada developed an accessibly statement for external recruitment initiatives to show our commitment to a barrier-free workplace and details on how to request accommodation during the recruitment process. All job postings in 2024 and 2025 included the accommodation statement.

Commitment 3: By December 2025, identify and incorporate accessibility opportunities into Teekay’s overall DEI initiatives, including a new DEI policy, education and training opportunities, and the mentorship program.

Status: In Progress
Actions: Teekay Canada is actively working with a DEI Consultant to explore ways to improve accessibility throughout our DEI initiatives. We have recently piloted a “Collaboration & Belonging” workshop, which aims to foster an inclusive workplace culture through teamwork and collaboration.

Commitment 4: By June 2026, promote a workplace culture that understands accessibility through educational initiatives and communications led by individuals with disabilities or by organizations representing people with disabilities.

Status: Complete
Actions: Teekay Canada incorporates an accessibility first mindset when planning events and promoting this mindset within the workplace, examples are organizing the holiday party and inhouse events. Teekay Canada is in the process of reviewing workplace policies to identify educational opportunities to enhance inclusivity and accessibility.

Area 2: Built Environment 

Our Accessibility Goal   

Teekay strives to create an environment where everyone feels included, comfortable, and valued. To foster welcoming and accommodating office spaces, we are committed to identifying and removing barriers to accessibility in the physical environment. Teekay Canada aims to enhance inclusion, belonging, and overall well-being for everyone by raising awareness of environmental accessibility barriers and enhancing accessibility throughout Teekay Canada’s office.

Commitment 1: By December 2024, communicate identified accessibility barriers with Bentall and EasyPark and provide recommended solutions.

Status: Paused
Actions: In August 2024, Teekay Canada held an on-site meeting with EasyPark to review the accessibility options in the parking lot of the Bentall 5 building in downtown Vancouver. EasyPark agreed to add one accessible parking spot near the Bentall 5 building entrance on each floor. Teekay also had an on-site meeting with Bentall to determine where to add the additional accessible parking spots. Bentall agreed to add two more accessible parking spots on each floor and new speed bumps to slow down traffic. The upgrades to EasyPark and Bentall’s parking lots are paused until the parking lot resurfacing is complete at the end of June 2025.

Commitment 2: By June 2025, research project requirements (i.e., time and budget) to install Tactile and Braille signage throughout Teekay Canada’s office.

Status: In Progress
Actions: Teekay Canada contacted Fastsign for a quote to install Tactile and Braille signage. The signs have been ordered and expected to be fitted in the office in June 2025.

Commitment 3: By June 2026, research project requirements (i.e., time and budget) to install automatic doors in Teekay Canada’s office space and key common areas.

Status: In Progress
Actions: Teekay Canada selected Tormax Automatic Doors to install automatic doors in the office and each bathroom. The contractor has measured and ordered the doors, the electrical work has begun, and the installation is expected to be complete by June 2025.

Commitment 4: In 2024, assess the emergency preparedness needs of current and future employees to ensure they are supported with dignity and have the necessary resources to navigate emergencies safely.

Status: In Progress
Actions: Teekay Canada has confidentially identified the employees and contractors that require assistance during workplace emergencies and worked with them to understand their specific needs. A list of these employees and contractors can be found in the Bentall Building Emergency Database. We are in the process of adding a process to our Accommodation Policy for employees to request a personalized emergency plan. 

Commitment 5: By June 2027, plan and implement Emergency Response Training delivered by individuals with disabilities or an organization representing people with disabilities to Floor/Area Wardens to support individuals with all types of disabilities during emergencies.

Status: Not Started    

Area 3: Information and Communication Technologies (ICT) 

Our Accessibility Goal 

Teekay’s objective is to ensure all individuals, including those with disabilities, have equal access to and participation in the technology used to conduct business. To accomplish this, we are committed to identifying and eliminating accessibility barriers throughout ICT systems to support equitable information sharing, offer equal access to company resources, and promote inclusivity across Teekay’s digital communications.

Commitment 1: By December 2026, research project requirements (i.e., time and budget) to incorporate WCAG 2.1 AA standards into Teekay’s website and increase accessibility.

Status: In progress / Paused
Actions: Our internal communications team is working with our website developer, Blender Media, to improve accessibility on our website. They have also researched other options with external providers such as InMotion and Accessibee.com. This includes accessibility in the design, hosting, and support for the investor-relations page.

In consultation with the website developer, it has been determined that the Teekay website may need a more extensive refresh or rebuild to make sure accessibility requirements are met. A website audit will be conducted to assess the current state of Teekay.com. Following the audit, options will be reviewed with the website developer to determine the best course of action.

Commitment 2: By June 2025, consult with Teekay Canada’s employees to identify the most frequently used ICT tools and gather feedback into the accessibility features most helpful and essential to their work.

Status: Complete
Actions: An IT accessibility survey has been created to understand employee IT needs. The survey was shared in the Accessibility Campaign on our internal communications platform. Our HR team will work with IT to monitor the survey responses and develop solutions as needed, and implement any changes that are requested. 

Commitment 3: By December 2025, create an Accessibility Tools Guide that highlights key accessibility features available to employees in Teekay’s top 3 ICT systems, providing employees with support and guidance.

Status: Complete
Actions: IT has developed and published a Teekay Software Accessibility Usage Guide which includes accessibility guidance for the top three Microsoft applications used in our everyday business communication. This includes Microsoft Teams, Microsoft Outlook, and Oracle, our data management system.

The Teekay Software Accessibility Usage Guide was published along with the survey as an example of what can be provided to employees. The Accessibility Guides are posted and shared in the Accessibility Campaign on our internal communications platform and the SharePoint site for internal employees.

Commitment 4: By June 2026, establish a Best Practices Guide for Teekay’s Communication Team to enhance accessibility across social media platforms and presence.

Status: In progress         
Actions: The Teekay Communications team are in the process of implementing alternative descriptions (such as closed captions) for all digital images in our brand guide. The website will be revamped to include these updates.

Area 4: Communication (other than ICT) 

Our Accessibility Goal  

Teekay strives to remove barriers that prevent equal access to non-digital communications to promote inclusion, promote effective information sharing, and provide equal opportunities. By enhancing the accessibility of Teekay’s communications and brand standards, we aim to foster an equitable and inclusive work environment where everyone can fully engage and participate.

Commitment 1: By December 2026, revise Teekay’s Communication and Brand Guidelines to incorporate plain language, high contrast colors, and accessible design.

Status: In progress
Actions: Teekay’s brand color, Sky Blue, does not meet accessibility standards. However, new tools in Word and Outlook now offer accessibility features that can suggest more accessible versions of the color. 

The Communications team has spoken with external providers like Templafy to explore whether users can automatically apply accessible templates. The team are also planning to update brand guidelines with a disclaimer noting that Sky Blue is not accessible in print.

Instead of removing Sky Blue completely, the team are exploring technology that can adjust the color where needed to meet accessibility standards. 

Area 5: Procurement of Goods, Services, and Facilities 

Our Accessibility Goal 

Teekay Canada’s goal is to enhance our procurement processes to promote greater accessibility and equity for all. We are committed to removing barriers in the procurement of goods, services, and facilities to enhance access and foster equity across Teekay Canada’s operations.

Commitment 1: By June 2026, update Teekay’s Global Procurement Policy to include a Canada-Specific section that incorporates accessibility considerations in the selection of goods, services, and facilities, offering barrier-free options for Teekay’s Canadian operations.

Status: In progress
Actions: The Global Procurement Policy is currently under review. The procurement, HR and Office Services team are working collaboratively to ensure accessibility commitments are incorporated into the policy revisions.

Area 6: Design and Delivery of Programs and Services 

Our Accessibility Goal 

Our goal is to remove barriers in the design and delivery of Teekay’s programs and services to ensure equal access and equity across the organization and amongst stakeholders. By prioritizing accessibility across program and service delivery, Teekay can create an inclusive environment where everyone has equal opportunity to access and benefit from our offerings.

Commitment 1: By June 2026, in partnership with Teekay Canada’s Human Resources Team, research and develop a plan and deliver Accessibility Training to all customer-facing employees in Canada, equipping them with the knowledge of accessibility and practical tools to help remove workplace barriers.

Status: In progress
Actions: The team has researched and identified training opportunities for customer-facing employees, recognized the need to extend this training to all employees in Canada. Training resources will be made accessible in our online learning system with completion tracking in place. In the meantime, accessibility awareness training sourced from LinkedIn Learning has been shared with the Accessibility Campaign on our internal communications platform.

Area 7: Transportation 

Our Accessibility Goal 

Teekay Canada is not responsible for the transportation of the public. However, we remain committed to offering transportation methods to employees that are equipped to accommodate their accessibility needs. We strive to promote inclusive and accessible transportation by informing employees of the option to access barrier-free transportation for business-related travel.

Commitment 1: By June 2025, provide access to barrier-free transportation for business purposes in Teekay Canada’s Accommodation Policy.

Status: In progress
Actions: Teekay Canada has incorporated access to barrier-free transportation for business purposes by allowing customers, candidates, and employees the option to request an accommodation when interacting with the business.  This includes providing guides on utilizing resources like accessible transportation options at the Vancouver International Airport, local buses, and trains, and confirming assistance from Corporate Traveler, Teekay Canada’s third-party corporate travel management service, for travelers requiring accessibility support. The guidelines have been included in the Accommodation Policy to ensure comprehensive coverage of accessibility needs for all employees.

FEEDBACK 

As of this reporting period, Teekay Canada has not received any formal feedback from employees, members, partners, or the public regarding our Accessibility Plan. We recognize that receiving feedback is essential to ensuring the Plan is meaningful, inclusive, and responsive to the needs of our stakeholders.

To proactively address this, we have included a platform to provide feedback and launched an internal communications campaign to raise awareness about the Accessibility Plan and the various channels available for providing feedback. This includes dedicated intranet posts, email communications, and physical posters in common areas. Looking ahead, we will continue to promote awareness of the Plan and encourage input through ongoing engagement efforts, ensuring that feedback becomes an integral part of the Plan's evolution and implementation.

CONSULTATIONS 

Summary     

“Nothing About Us, Without Us” encourages persons with disabilities to be involved in the development of Teekay Canada’s Accessibility Plan. Teekay Canada consulted with British Columbia Centre for Ability (BCCFA) in the development of our Accessibility Plan to support our efforts in identifying and improving policies, procedures, and the built environment. 

Consultation Process  

A virtual consultation session was held with the BC Centre for Ability (BCCFA) on April 30, 2025, on Zoom to further discuss the goals of our Accessibility Plan and how they support a more accessible workplace and experience for employees, members, and the public.

Before the session, we asked about any accommodation BCCFA would require for the live session. During the session, closed captioning was available, and we used the PowerPoint slides to guide the discussion through each priority area and action item.

Results 

During the consultation, we walked through each of Teekay Canada’s accessibility commitments and the actions we have taken over the last year.

Overall, the BCCFA found Teekay Canada’s Progress Report to be clear, well-structured, and reflective of Teekay Canada’s commitment to improving accessibility and creating a positive impact on the community.

The BCCFA made suggestions on where to adjust the wording of the report and the details to improve the use of plain language in the plan. For example, they identified a couple of uses of jargon, some repetitive language, and a few instances of unclear language. We have revised the language and added additional context where relevant to provide a more inclusive and thorough report.  

CONCLUSION 

Teekay Canada is deeply committed to cultivating an inclusive environment where every individual can engage fully in all areas of our organization without encountering barriers and including individuals with disabilities. We firmly believe that executing the commitments and initiatives outlined in our Accessibility Plan will enrich the experiences of individuals with disabilities who interact with us, including both our employees and customers. 

We understand that our dedication to accessibility must be an ongoing process to effectively identify and remove barriers today and in the future. We are resolute in our determination to support a barrier-free Canada by 2040 by working closely with people with disabilities to consistently refine and broaden initiatives under our Accessibility Plan to create a work environment that is free from barriers and supports the full participation of all.